OUR PROCESS
Our process works! We have developed a streamlined, organized process from start to finish. Click on each step below to find out more.
REQUEST A QUOTE FORM
- To get started fill out the Request a Quote form on our website for the product or service you are interested in.* Please furnish us with as much detail as possible to provide us with the necessary information in order to accurately prepare your quote.
- You will receive an email confirmation at the email address you provide to notify you that your request has been received and is being processed.
- We will contact you if we need clarification about your project specs, otherwise, you will receive your quote as quickly as possible.
PROPOSAL/AGREEMENT PAPERWORK
- We will prepare a detailed Proposal/Agreement for you outlining your project requirements, scope of work, costs, and payment process.
- Return your Proposal/Agreement to us signed by an authorized representative of your company.
- All of our documents are sent electronically via an online electronic signature processing service. It is free, simple and reliable.
INITIAL PAYMENT
- In order to begin your project, we require your initial payment which will secure your studio time. Your initial payment amount can be found on your Proposal/Agreement paperwork.
- We offer online payment options for your convenience. You can make an online payment on our website by clicking the "Pay Online" link in the main navigation menu in the top right corner of any page.
- Do not worry if you don't have a PayPal account. You can pay easily with your debit or credit card without logging in. Or if you would like to use PayPal you can login and use your PayPal account.
KICKOFF MEETING
- At this point, you have turned in everything necessary and we can begin production. You will receive your Welcome package and we will contact you to set up your Kickoff Meeting.
- Your Kickoff Meeting will be a brief phone call to discuss the process, review project schedule dates, finalize any missing production details, go over payment terms together and answer any questions you may have.
- It is a good idea to have any decision makers who will be involved in your project on the call, (for example, your interior designer if they will be responsible for selecting your colors and materials).
PROJECT SCHEDULE
- At the beginning of your project we will set up your project schedule from start to finish. *Your project schedule is important as it identifies our production deadlines, due dates to provide work to you for your review, along with your due dates for payments and approvals/revisions.
- Please review your schedule as soon as you receive it and let us know immediately of any conflicts on the schedule.
- It is very important for you to respond with your feedback on approvals/revisions as quickly as possible in order to keep the project on schedule.
- We do our best to meet our deadlines, however, occasionally we run into unforeseen difficulties which may cause a slight adjustment in the schedule. We notify you as soon as possible if such a situation arises and then the production calendar is updated accordingly.
PRODUCTION
- Our skilled professional designers work hard crafting a unique design paying close attention to every little detail.
- We begin with preliminary sketches and then add detail throughout to create an amazing, polished, final product.
- We will deliver proofs to you for your review at certain checkpoints during production to be sure we are all on the same page.
PROOFS DELIVERED
- Once your designs are complete, we will deliver final proofs to you in order to give you the opportunity to review your designs and provide your final approval.
- Keep in mind your proofs will be lower resolution files than your final deliverables.
SIGN APPROVAL FORM
- Our Approval/Revision process is how you communicate with us during your project to guide us in the right direction toward your final masterpiece.
- You are required to sign an approval form accepting your designs before final delivery.
- You are allowed the allotted number of revisions detailed on your Proposal/Agreement. Once you have maxed our your allotted revisions for your project, you can purchase more revisions at our hourly rate if needed.
SUBMIT FINAL PAYMENT
- The final payment will be due in order to complete your project.
- We offer online payment options for your convenience. You can make an online payment on our website by clicking the "Pay Online" link in the main navigation menu in the top right corner of any page.
- Do not worry if you don't have a PayPal account. You can pay easily with your debit or credit card without logging in. Or if you would like to use PayPal you can login and use your PayPal account.
DOWNLOAD FINAL FILES
- Once we have received your final approval and payment we will prepare your final files for delivery.
- You will receive an email with a link to download your files on Dropbox.
- Your files will be available on Dropbox for 7 days. Be sure to download your files promptly and make yourself a backup copy.