Architectural Services FAQ

To get started, fill out our Request a Quote form on our website. If you are a returning client of JVD,  you can skip the Request a Quote form and go directly to the order form for the product you need.

Next, we will send you a quote, order confirmation or contact you if we have any questions.

Go to Request a Quote form

We use an electronic signature processing service to manage all paperwork throughout our process. This helps to avoid the hassles of the past of emailing, printing, faxing and scanning paperwork. You will receive all of our documents through our electronic signature service which makes it simple to read through them, sign and submit quickly and easily from any device. We are also updated and notified immediately when you open or sign your documentation so nothing gets missed.

Your proof approvals and revision requests are your method of communication with us throughout your project. They guide us in the right direction toward your final masterpiece. At certain specified checkpoints, we will send you proofs for your review. You will determine if your designs are approved to continue production as is or if revisions need to be made.

Approval or revision requests can be submitted in writing on our approval forms.

While calling or typing an email to us may be easy or familiar, it often causes confusion during your project. With multiple projects including many revision rounds occurring at once, emails or calls can get lost in the shuffle. We must have your Approval or Revision request submitted to us in writing directing us on each round of your project. Using our Approvals/Revisions forms provide consistency and reliability for all parties involved. Your project communications are dated, stored and backed up for future reference.

We allow in the project schedule for a 48 business hour max turnaround time for your Approvals/Revisions in order to give you the time you need to review your project while still expediting the process. There are many steps along the way that require your feedback so a rapid turnaround time is critical to a successful outcome. You are welcome and encouraged to get your feedback in quicker than the 48 hour allotted time.

In the initial set up of your project, your project schedule is determined from start to finish. We carefully block out adequate time for each project we tackle based on availability, overall project load, and many other factors . If your project gets off schedule it will not only affect your project but other client’s projects as well. We work very hard to keep your project on schedule and ask that you help us honor this.

We ask that you notify us as soon as possible if you have a conflict with your project schedule. In some cases, we may have to put your project on hold until we can work it back into the overall work load. We reserve the right to terminate a project if we are not notified in a timely manner of conflicts affecting the schedule in which your project will be considered completed and payments due and payable.

Acceptable forms of payment are as follows:

Visa, Mastercard, Discover, American Express and Paypal through our website

Check

Products or Services may be withheld for non payment of fees.

Payments made by check should be made payable to Justice Virtual Design.

A monthly service charge of 1.5% is payable on all overdue balances.

You can mail your check to:

Justice Virtual Design

P.O. Box 1349

Cumming, GA 30028

We do not accept echeck payments through Paypal. You can make your payment online using your Paypal account or you can use your debit or credit card.

Payments are due on the due date specified on your invoice. If payments are not received on time, a monthly service charge of 1.5% is payable on all overdue balances. Late payments will halt production until payments are current and will then require rescheduling of production, unless otherwise agreed upon by both parties in writing. For continued late payments or significantly late payments your project may be terminated and the balance due and payable immediately.

Client shall be responsible for all collection or legal fees necessitated by lateness or default in payment.

Products or Services may be withheld for non payment of fees.

Your final files will be released to you upon receipt of your final payment.