Architectural Services FAQ

HOW DO WE GET STARTED?

To get started, fill out our Request a Quote form on our website. If you are a returning client of JVD,  you can skip the Request a Quote form and go directly to the order form for the product you need.


Next, we will send you a quote, order confirmation or contact you if we have any questions.


Go to Request a Quote form

WHAT IS HELLOSIGN?

HelloSign is an electronic signature processing service that we have successfully and reliably used for years. This service helps to avoid the hassles of the past of emailing, printing, faxing and scanning paperwork. You will receive all of our documents through HelloSign which makes it simple to read through them, sign and submit quickly and easily from any device. We are also updated and notified immediately when you open or sign your documentation so nothing gets missed.


Please be sure to add the following address to your allowed senders list to avoid being blocked by spam filters: noreply@mail.hellosign.com

WHAT ARE PROOF APPROVALS/REVISIONS AND WHY ARE THEY IMPORTANT?

Your proof approvals and revision requests are your method of communication with us throughout your project. They guide us in the right direction toward your final masterpiece. At certain specified checkpoints, we will send you proofs for your review. You will determine if your designs are approved to continue production as is or if revisions need to be made.


Your approval or revision requests should be sent to us in writing on Basecamp.

Can I call or email my Approvals or Revision Requests?

No, we must have your Approval or Revision request submitted to us in writing on Basecamp directing us on each round of your project. While calling or typing an email to us may be easy or familiar, it can cause many problems for your project. With numerous projects going on at once often including up to 10 rounds during a project, it can become very confusing as to what changes go to which round or requests can get lost or forgotten. Entering your Approvals/Revisions into Basecamp provides consistency and reliability for all parties involved in your project by using a hub in which communications are dated, stored and backed up for future reference.

HOW LONG DO I HAVE TO REVIEW THE WORK AND PROVIDE MY APPROVAL OR REVISION REQUEST?

We allow in the project schedule for a 48 business hour max turnaround time for your Approvals/Revisions in order to give you the time you need to review your project while still expediting the process. There are many steps along the way that require your feedback so a rapid turnaround time is critical to a successful outcome. You are welcome and encouraged to get your feedback in quicker than the 48 hour allotted time.

WHAT HAPPENS IF I AM LATE WITH PROVIDING MY APPROVALS/REVISIONS, CONTENT OR MY PAYMENTS?

In the initial set up of your project, your project schedule is determined from start to finish. We carefully block out adequate time for each project we tackle based on availability, overall project load, and many other factors . If your project gets off schedule it will not only affect your project but other client’s projects as well. We work very hard to keep your project on schedule and ask that you help us honor this.


We ask that you notify us as soon as possible if you have a conflict with your project schedule. In some cases, we may have to put your project on hold until we can work it back into the overall work load. We reserve the right to terminate a project if we are not notified in a timely manner of conflicts affecting the schedule in which your project will be considered completed and payments due and payable.

WHEN CAN I GET MY FINAL FILES?

Your final files will only be released to you upon receipt of your final payment.

What are acceptable forms of payment?

Acceptable forms of payment are as follows:


Visa, Mastercard, Discover, American Express and Paypal through our website, Check or Money Order.


Products or Services may be withheld for non payment of fees.

Payments made by check or money order should be made payable to Justice Virtual Design.

A monthly service charge of 1.5% is payable on all overdue balances.

CAN I MAKE AN ECHECK PAYMENT THROUGH PAYPAL?

We do not accept echeck payments through Paypal. You can make your payment online using your Paypal account or you can use your debit or credit card.

Where do I mail my check or money order?

You can mail your check or money order to:


Justice Virtual Design

P.O. Box 2794

Cumming, GA 30028

What happens if my payment is late?

Payments are due on the due date specified on your invoice. If payments are not received on time, a monthly service charge of 1.5% is payable on all overdue balances. Late payments will halt production until payments are current and will then require rescheduling of production, unless otherwise agreed upon by both parties in writing. For continued late payments or significantly late payments your project may be terminated and the balance due and payable immediately.


Client shall be responsible for all collection or legal fees necessitated by lateness or default in payment.


Products or Services may be withheld for non payment of fees.